Patient Experience

Additional Restrictions:

• Visitors are to remain masked at all times during their stay, visitors that are unable to remain masked will be asked to leave the facility for the safety of our patients and staff.
• Overnight visitors will require Administrative Approval for the ability to stay.
• Visitation from a Chaplain will not affect the visitation for the patient, however will need to be requested in advance to ensure proper communication for the patient’s allotment of visitors for that day.
• It is recommended that visitors come either at lunch time, or in the late afternoon or early evening as patients are receiving rehabilitation services. As rest is important, we would also require that visitations be completed by 8:00 p.m.
• Rehabilitation staff may request any visitor to leave if they appear to be ill, are being disruptive, or when an emergency is occurring with another patient in the immediate area.

Knoxville Rehabilitation Hospital reserves the right to update or change visitor policies based on public health crisis or state of emergency. We thank you for understanding the importance of helping to provide a safe place for our patients and staff. 

We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:

• 57 private, luxurious suites with guest accommodations
• A unit dedicated to stroke recovery and neurology wellness
• Rooms specifically designed to treat dialysis patients
• Adaptive kitchen for re-learning skills of daily living
• Large interdisciplinary gymnasiums equipped for all therapy services
• Day rooms designed for patients and their families to gather and support one another
• Transition apartment where patients can practice their independence before going home
• Outdoor healing and mobility courtyard designed to promote safe community re-entry
• Outdoor putting green, golf chipping range, pickle ball and corn hole geared towards a more athletic-focused recovery
• Flat-screen TVs
• Complimentary Wi-Fi
• Chapel for spiritual support 

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.

Cafeteria

Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.

Parking

Free parking is provided for patients and visitors in parking lots on the hospital campus. 

Flower and Balloon Information

We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.

Pastoral/Spiritual Care

Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.

Wi-Fi

Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.