Patient Experience

EFFECTIVE 4/29/22:

Visiting hours: 8:00 a.m. – 8:00 p.m.

– All visitors will be required to be screened and wear a mask upon entry. Visitors must remain masked at all times during their visit.
– No visitors under the age of 16 will be allowed inside the facility.
– No visitation will be permitted for patients in isolation for COVID-19 until isolation is lifted.

Additional Restrictions:

  • It is recommended that visitors come either at lunch time, or in the late afternoon or early evening as patients are receiving rehabilitation services. As rest is important, we would also require that visitations be completed by 8:00 p.m.
  • One person who is the primary social support of the patient may stay overnight on an as needed basis. Administrative approval is required if there is a request for someone to spend the night. This person may provide support and basic care for the patient or provide 1:1 supervision if needed. If non-patients are allowed to stay overnight, they are expected to follow all rules of the Hospital. A chair/cot will be provided for their use; sharing the patient’s bed is not allowed.
  • Rehabilitation staff may request any visitor to leave if they appear to be ill, are being disruptive, or when an emergency is occurring with another patient in the immediate area.

Knoxville Rehabilitation Hospital reserves the right to update or change visitor policies based on public health crisis or state of emergency.

We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:

  • 57 private, luxurious suites with guest accommodations
  • A unit dedicated to stroke recovery and neurology wellness
  • Rooms specifically designed to treat dialysis patients
  • Adaptive kitchen for re-learning skills of daily living
  • Large interdisciplinary gymnasiums equipped for all therapy services
  • Day rooms designed for patients and their families to gather and support one another
  • Transition apartment where patients can practice their independence before going home
  • Outdoor healing and mobility courtyard designed to promote safe community re-entry
  • Outdoor putting green, golf chipping range, pickle ball and corn hole geared towards a more athletic-focused recovery
  • Flat-screen TVs
  • Complimentary Wi-Fi
  • Chapel for spiritual support 

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.


Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.


Free parking is provided for patients and visitors in parking lots on the hospital campus. 

Flower and Balloon Information

We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.

Pastoral/Spiritual Care

Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.


Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.